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Purchase & Refund Policy

Last Updated: January 2026

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Purchase & Refund Policy

This Purchase & Refund Policy applies to all ticket purchases made through https://eventorstickets.com/ and is operated by Eventors Tickets, based in Giza, Egypt.

By purchasing a ticket from our website, you agree to the terms outlined below.

1. Ticket Purchases & Confirmation

All ticket bookings are subject to manual approval by Eventors Tickets.

A booking is considered confirmed only after:

  • Manual approval, and

  • Successful payment completion.

Tickets are issued and delivered only after payment is completed.

2. Payment Process & Time Limits

After approval, you will receive a payment link via email.

The payment link is valid for 24 hours from the time it is sent.

You may attempt payment multiple times within the 24-hour window.

If payment is not completed within 24 hours, the booking will be:

  • Automatically canceled

  • Notified by email

After cancellation, you must place a new booking, subject to:

  • Ticket availability

  • Price changes

3. Refund Policy – General Rules

All ticket sales are final.

Tickets are non-refundable, non-transferable, and non-exchangeable, except in the specific cases outlined below.

No refunds will be issued for:

  • Change of mind

  • Inability to attend

  • Incorrect ticket selection

4. Event Cancellation

If an event is fully canceled by Eventors Tickets:

  • A full refund of the ticket price will be issued

  • Website fees, payment gateway fees, and service charges are non-refundable

  • Refunds will be processed to the original payment method only

5. Event Rescheduling

If an event is rescheduled:

  • Tickets will remain valid for the new date

  • If you are unable to attend the new date, you may request a refund of the:

    • Ticket price only

    • Excluding any website, service, or payment fees

6. Force Majeure

In the event of force majeure, including but not limited to:

  • Weather conditions

  • Government decisions

  • Security or safety issues

  • Circumstances beyond our control

Eventors Tickets may cancel or reschedule the event.

Refunds (if issued) will cover the ticket price only.

All fees and charges remain non-refundable.

7. Refund Method & Timing

Refunds are issued only to the original payment method.

Refund processing time depends on:

  • The payment provider (Paymob)

  • Banks and card issuers

Payment gateway and transaction fees are non-refundable.

8. Ticket Usage & Event Entry

Entry may be denied without refund if:

  • The QR code has already been scanned

  • The ticket is altered, duplicated, or tampered with

  • The ticket holder’s name does not match a valid ID (when required)

ID verification may be required in certain events.

9. Late Arrival, Conduct & Security

No refunds will be issued for:

  • Late arrival after doors are closed

  • Violation of event rules

  • Security refusal

In cases involving:

  • Aggressive behavior

  • Rioting

  • Threats to safety

Eventors Tickets reserves the right to deny entry and contact relevant authorities when necessary.

10. Fraud, Chargebacks & Misuse

Any chargeback or payment dispute may result in:

  • Immediate ticket cancellation

  • Account suspension

Eventors Tickets reserves the right to:

  • Cancel tickets suspected of fraud

  • Refuse future purchases from users involved in abusive chargebacks

Proof of ticket delivery, QR code issuance, and entry logs may be used to dispute chargebacks.

11. Event Changes

Eventors Tickets reserves the right to make reasonable changes to:

  • Event lineup

  • Event schedule

  • Event venue

Refund rules for changes:

  • Lineup changes: Refund of ticket price only (excluding fees)

  • Venue change:

    • Refund available if the new venue is significantly far

    • No refund if the venue remains near the original location

12. Digital Tickets

All tickets are digital.

Tickets are delivered via email.

Users are responsible for providing a correct email address.

If tickets are:

  • Not received

  • Deleted

  • Lost

You may contact us to resend your tickets.

Lost or deleted tickets are not grounds for refund.

13. No Refund Requests

Refund requests are not accepted outside the cases explicitly mentioned in this policy.

14. Governing Law & Jurisdiction

This policy is governed by the laws of the Arab Republic of Egypt.

Any disputes shall be resolved exclusively through local Egyptian courts.

15. Contact & Support

For any purchase-related questions, contact:

📧 support@eventorstickets.com