After successful payment, your ticket is typically available in your email and/or your account dashboard.
I paid but didn’t receive the ticket. What do I do?
First check your email spam/junk and your account tickets page. If nothing shows, contact support with your order number.
Can I enter with a screenshot of the QR code?
Usually yes if the QR is clear and matching your government-issued ID/Passport and not cropped. Best option is using the original ticket/QR from email or your account.
Can I print my ticket?
Yes—printed tickets work as long as the QR code is readable.
Can I buy multiple tickets in one booking?
Yes. You can purchase multiple tickets with maximum of 6 tickets per booking and each one will have a unique QR.
What if my ticket QR code isn’t scanning at the door?
Increase screen brightness, avoid cracked screens, and open the original ticket (not a blurry image). Staff can help after checking your booking details.
Can I transfer my ticket to someone else?
Transfers are restricted, contact support for the correct process.
The name on my ticket is wrong—will I be refused entry?
If ID checks apply for that event, names should match. Contact support to update ticket details if needed.
Are tickets tied to a specific event date/time?
Yes—tickets are valid only for the event/date shown on the ticket.
Do tickets guarantee entry?
A ticket grants access subject to venue capacity, security checks, and house rules.
Can I upgrade my ticket after purchase?
No, you should buy a new ticket in that case. And no refund for the old ticket.
What happens if the lineup changes?
Lineups can change due to circumstances beyond control. Updates are posted on the event page/socials, and ticket policies apply as stated.
